Legal
Refund
Last updated: July fifteenth, 2026
This policy explains how TimedSubs handles billing questions, cancellations, and refund requests.
Before requesting a refund
Contact support with the account email, plan, checkout time, and the issue you experienced. Include project references when the request is tied to export or processing quality.
Eligible review cases
Support may review duplicate charges, accidental subscription or one-time PAYG checkout, provider errors, or severe service issues. Unused purchased Timing Minutes may be revoked when a one-time order is refunded.
Subscriptions and one-time purchases
Canceling a subscription stops future renewal according to provider state. PAYG is a one-time purchase with no auto-renewal. If eligible processing fails, its reserved Timing Minutes are released and do not count as completed usage.
Non-refundable cases
Refunds are not guaranteed for consumed Timing Minutes, completed usage, files outside the product boundary, platform publishing issues, or content you did not have permission to process. Original payment-processing fees may remain charged after a provider-approved refund.
TimedSubs turns the script and audio you provide into subtitle timing, quality-check results, and export files.
Contact: support@timedsubs.com